Safran Optics 1 is committed to continuous improvement and the satisfaction of our customers for products and services. We appreciate your feedback captured from the following survey.

Please rate each question on a scale from 1-4. If the question is not relevant to your experience, please select N/A (not applicable). At the end of the survey, please provide any comments specific to your product or service. If necessary, a sales or service representative will be in contact with you as soon as possible.


Sales Representation

How would you rate your business development representative on their ability to resolve your requests/questions/issues?

How would you rate their response time to your calls/emails?

How would you rate the sales administrator's response time to acknowledging orders?

How would you rate their response time to providing you quotes?

How would you rate your overall satisfaction and experience working with the business development and sales representatives?


Product Delivery

How would you rate Optics 1 in meeting the acknowledged delivery dates?

How would you rate the accuracy of the documentation accompanying the shipment?

How would you rate the condition of the item(s) you received?

How would you rate the promptness of notification about any shipping delays?

How would you rate the lead times for the products you ordered?


Product Quality & Technical Support

How would you rate the quality of Optics 1 products?

How would you rate the effectiveness of resolving any quality related issues?

How would you rate the effectiveness of resolving any technical related issues?

How would you rate your satisfaction with Optics 1’s ability to resolve your quality or technical related issues?


Questions/Comments

Would you like to be contacted by a Sales or Service Representative?*